Refund policy
Return & Refund Policy
At DinoSnooze™, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase is required.
To start a return, please contact us at:
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong product, contact us immediately at:
Include your order number and photos of the issue so we can resolve it as quickly as possible.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size or colour, please request a return and place a new order.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Personalized or custom-made products
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Items showing signs of use or wear
European Union Customers
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.
The item must be unused, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at: